Privacy policy.
Queer Salsa CIC customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email: queersalsauk@gmail.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Payment details (including card or bank information for transfers and direct debits)
Health information (including dietary requirements, allergies and health conditions)
Health and safety information
Photographs or video recordings
Information relating to compliments or complaints
Racial or ethnic origin
Sexual orientation information
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
Location data
Recorded images, such as photos or videos
Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
Names and contact details
Addresses
Location data
Recorded images, such as photos or videos
Call recordings
Website and app user journey information
Personal information used for administration of research
Personal information used for the purpose of research
Records of consent, where appropriate
Racial or ethnic origin
Sexual orientation information
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Address
Payment details
Account information
Purchase or service history
Video recordings of public areas
Audio recordings of public areas
Video recordings of private or staff only areas
Audio recordings of private or staff only areas
Call recordings
Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
Directly from you
Publicly available sources
Who we share information with
Organisations we need to share information with for safeguarding reasons
How long we keep information
We retain personal data only as long as necessary for the purposes outlined in our privacy policy. After the retention period, your data will be securely deleted or anonymized.
1. Services and Goods (Including Delivery)
Names, Contact Details, Date of Birth: 7 years after customer relationship ends.
Payment Details: 6 years after transaction (for financial compliance).
Health Information (Dietary, Allergies): Deleted after service is completed.
Health & Safety Information: 7 years for legal/insurance purposes.
Website User Info (Cookies): 2 years.
Photos/Videos: 5 years unless used for long-term marketing.
Racial, Ethnic, Sexual Orientation Info: Retained as needed or until consent is withdrawn.
2. Marketing and Service Updates
Names, Contact Details, Addresses: Until consent is withdrawn or after 3 years of inactivity.
Marketing Preferences, Location, Website Info: 2 years or until consent withdrawal.
Photos/Videos (Marketing): 5 years.
Racial, Ethnic, Sexual Orientation Info: Until consent withdrawal.
3. Research/Archiving
Names, Contact Details, Addresses, Images: 5 years post-research or until consent is withdrawn.
Call/Website Data for Research: 3 years post-project.
Sensitive Data (Racial, Sexual Orientation): Retained for research duration or until consent withdrawal.
4. Queries, Complaints, Claims
Names, Contact, Address, Payment Details: 6 years after resolution.
Purchase/Service History, Recordings (Public/Staff Areas): 6 years (30 days for video/audio unless involved in a legal process).
Call Recordings, Witness Statements: 6 years after resolution.
Data Deletion: Upon reaching retention limits, data is securely deleted or anonymised. You can request early deletion anytime by contacting us.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113